Do you have experience of 1st and 2nd line support? If you are we are recruiting for an IT Service Desk Support Engineer to join a small but growing Service Desk team where you will support customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request to defined SLAs.

You will be a confident, pro-active self-motivated person, who is experienced working under pressure in a fast-paced environment. You will be able to follow processes and procedures correctly with minimum oversight, you will work independently as well as part of a multi-skilled team and you must be prepared to work differing shift patterns including occasional evenings and weekends.

The IT Service Desk Support Engineer will ideally be experienced in dealing with technical hardware and software incidents. The ideal candidate will be motivated to take advantage of internal training and support the business in maintaining our Microsoft Gold Partnership status by keeping up-to-date with the latest Microsoft certifications.

Our client is looking for:
Individuals that can demonstrate the required technical and customer services skills therefore the following experience is advantageous:
·Working within a managed service provider environment
·Knowledge of MS Office 365 applications
·Experience in Autotask/AEM or another ITSM tool (Service Centre/Remedy)
·Experience with Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX
·Active Directory basics i.e. password reset
·Understanding of workstation hardware, including installing PCs and printers.
·Mobile device configuration
·Basic VPN experience
·Basic networking principles TCP/IP
·RDP or remote access tool experience
·Basic understanding of setting up and maintaining users, and managing permissions.
·Basic understanding of anti-virus software/anti-spam solutions
·Troubleshooting and assisting with internet related problems

A full job specification is available upon request. If you are interested in this position please email your CV along with a short covering letter to explain why you think you would be ideal for the role.

Ref No: 3203
Location: Warwick
Job Type: Permanent
Full or Part Time: Full Time – 40 hours per week (08.30-18.00 shift)

Please note that if you do not hear back from us in 7 working days your application on this occasion has been unsuccessful. However your details will be considered for any other roles that we feel your skills and experience may be suitable for. If you are already registered with Tri please contact your consultant to discuss your suitability for this position. Tri can only consider applications from candidates who are currently eligible to live and work in the UK in line with Home Office Guidance on the prevention of illegal working. We operate a strict equal opportunities policy.

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